BTC Silk and Shine

Old Darjeeling Road

Darjeeling, WB – 734401

+91 9476383688

Date: 28-01-2024

Return and Refund Policy

Thank you for shopping with BTC SILK AND SHINE. We strive to provide our customers with high-quality products and an exceptional shopping experience. However, we understand that there may be occasions where you need to return a purchase. Our Return and Refund Policy is designed to make the process as simple and straightforward as possible.

1. Eligibility:

Before initiating a return, please ensure that your item meets the following criteria:

  • The product is in its original packaging and condition.
  • The item is unused and free from any signs of wear.
  • All tags, labels, and accessories are still attached.
  • The return request is made within 3 days from the date of recieve.

2. Initiate the Return Process:

To initiate a return, please follow these steps:

a. Contact Our Customer Service:

  • Reach out to our customer service team at or 9476383688.
  • Provide your order number and details about the item you wish to return.

b. Receive Return Authorization:

  • Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed.

3. Package Your Return:

a. Secure Packaging:

  • Pack the item securely to prevent damage during transit.
  • Include all original packaging, tags, and accessories.

b. Attach Return Authorization (RA) Number:

  • Clearly label the package with the provided RA number.

4. Choose a Return Method:

a. Shipping Instructions:

  • You can choose to ship the item back to us using a carrier of your choice.
  • If applicable, use the prepaid shipping label provided by our customer service team.

b. In-Store Returns:

  • If you made the purchase at one of our physical stores, you can return the item to the same location.

5. Track Your Return:

a. Keep Tracking Information:

  • If using your own shipping method, keep the tracking information to monitor the status of your return.

6. Refund Process:

a. Quality Check:

  • Once we receive your return, our team will conduct a quality check to ensure that the item meets the eligibility criteria.

b. Refund Processing Time:

  • Refunds will be processed within 5 business days after the completion of the quality check.

c. Refund Method:

  • Refunds will be issued using the same payment method used for the original purchase.

7. Exclusions:

a. Non-Returnable Items:

  • Certain items, such as [list specific items], are not eligible for return.

b. Final Sale Items:

  • Items marked as “Final Sale” are not eligible for return or refund.

8. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at or 9476383688.

Thank you for choosing BTC Silk and Shine. We appreciate your business and are committed to providing you with a positive shopping experience.


BTC Silk and Shine