BTC Silk and Shine
Old Darjeeling Road
Darjeeling, WB – 734401
+91 9476383688
btcsilkandshine@gmail.com
Date: 28-01-2024
Return and Refund Policy
Thank you for shopping with BTC SILK AND SHINE. We strive to provide our customers with high-quality products and an exceptional shopping experience. However, we understand that there may be occasions where you need to return a purchase. Our Return and Refund Policy is designed to make the process as simple and straightforward as possible.
1. Eligibility:
Before initiating a return, please ensure that your item meets the following criteria:
- The product is in its original packaging and condition.
- The item is unused and free from any signs of wear.
- All tags, labels, and accessories are still attached.
- The return request is made within 3 days from the date of recieve.
2. Initiate the Return Process:
To initiate a return, please follow these steps:
a. Contact Our Customer Service:
- Reach out to our customer service team at btcsilkandshine@gmail.com or 9476383688.
- Provide your order number and details about the item you wish to return.
b. Receive Return Authorization:
- Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed.
3. Package Your Return:
a. Secure Packaging:
- Pack the item securely to prevent damage during transit.
- Include all original packaging, tags, and accessories.
b. Attach Return Authorization (RA) Number:
- Clearly label the package with the provided RA number.
4. Choose a Return Method:
a. Shipping Instructions:
- You can choose to ship the item back to us using a carrier of your choice.
- If applicable, use the prepaid shipping label provided by our customer service team.
b. In-Store Returns:
- If you made the purchase at one of our physical stores, you can return the item to the same location.
5. Track Your Return:
a. Keep Tracking Information:
- If using your own shipping method, keep the tracking information to monitor the status of your return.
6. Refund Process:
a. Quality Check:
- Once we receive your return, our team will conduct a quality check to ensure that the item meets the eligibility criteria.
b. Refund Processing Time:
- Refunds will be processed within 5 business days after the completion of the quality check.
c. Refund Method:
- Refunds will be issued using the same payment method used for the original purchase.
7. Exclusions:
a. Non-Returnable Items:
- Certain items, such as [list specific items], are not eligible for return.
b. Final Sale Items:
- Items marked as “Final Sale” are not eligible for return or refund.
8. Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at btcsilkandshine@gmail.com or 9476383688.
Thank you for choosing BTC Silk and Shine. We appreciate your business and are committed to providing you with a positive shopping experience.
Sincerely,
BTC Silk and Shine